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Frequently asked questions
How long will D'Lite last?

Under normal usage D'Lite will last for up to a year. Individual results may vary.

Is D'Lite safe to use?

Yes D'Lite is safe to use. D'Lite is RoHs compliant and is made with materials that are environmentally friendly. D'Lite contains no Phthalates, which are known to upset the endocrine system. D'Lite is designed with safety in mind. In compliance with CPSIA guidelines put forth by CPSA, this item not intended for children under 12 years of age. Do not let young children play with D'Lite.

Are there different sizes for D'Lite?

D'Lite comes in three sizes, junior size (for children, tweenager  and ladies with small thumbs), regular size for adults, and jumbo size for those with larger thumbs.

What if my D'Lite doesn't work?

Please contact us with your receipt information. If D'Lite is faulty within 30 days of purchase, we will replace it upon return of the defective unit.

What if D'Lite doesn't match my skin tone?

There are tips on the DII DVD for colorizing/staining your D'Lite to better match your skin tone. DII will also show you how to conceal D'Lite while you're using it.

The videos aren't working how do I get them to work?

The videos are Flash videos and need the Flash plug-in installed on your browser. If you have the Flash plug-in already installed and it still does not work you need to update it to the latest version. You can download the new version at the Adobe Flash website. If after installing the new update it still does not work, 1st try restarting your computer and see if it works, if still not working then the plug-in is turned off in your internet browser and needs to be turned back on.

Firefox: How to turn the Flash plug-in back on in Firefox:  go to "Tools" from the Firefox menu click on "Add ons" click on "Plugins" and under "Shockwave Flash" click on the drop down to select  "Always Activate", close Firefox and reopen, that should do it. 

Safari: How to turn the Flash plug-in back on in Safari:  go to “Preferences”, accessible from the Safari menu. Choose the “Security” tab and look for “Internet plug-ins”, click on "Plug-in-Settings" then Select “Adobe Flash Player” from the left side to show a list of websites that have used or attempted to use the Flash plug-in. Switch the buttons from off to on and click on the" Done" button. Reload the page where the viedos  are at and Voila! works :)